This problem definitely will not sour me from ordering POR-15 again. I still think they rock!
I received back the undercoating today. I also just refunded you the full amount for your order. That will cover the return shipping to us and then some. You should see the credit back on your credit card in a day or so. Sorry about the inconvience and I hope this problem doesn’t sour you from ordering again from POR-15. Let me know if you need anything else. Thank you.
POR-15 Follows Throughposted Feb 19, 2015, 6:28 PM by Jonathan Imberi [ updated Mar 21, 2015, 8:44 AM ]
POR-15 contacted me on Tuesday and told me they had received my return (the cans of rubberized undercoating). Instead of giving me a refund for the two cans of undercoating and the return shipping, they refunded the cost of my entire original order. (I had ordered the undercoating and also a jug of POR-15 Metal Prep.) Here is what the email said: